Terms & Conditions

1. Acceptance of Terms

By accessing or using RoomsTree's website, platform, or services, you agree to be legally bound by these Terms & Conditions, our Privacy Policy, and all applicable laws and regulations. If you do not agree, you are prohibited from using our services.

1.1 Modification of Terms

We reserve the right to modify, update, or replace these Terms at any time. Changes become effective immediately upon posting. Continued use constitutes acceptance of the revised Terms. It is your responsibility to review these Terms periodically.

1.2 Eligibility

You must be at least 18 years old and capable of entering into legally binding contracts to use our services. By using our services, you represent and warrant that you meet these requirements.

1.3 Account Registration

To access certain features, you may need to create an account. You agree to:

Provide accurate, current, and complete information during registration
Maintain and update your information to keep it accurate and current
Maintain the security of your password and accept all risks of unauthorized access
Notify us immediately if you suspect any unauthorized use of your account

1.4 Prohibited Conduct

Use of our platform for any unlawful, fraudulent, or malicious purpose
Attempting to gain unauthorized access to our systems, data, or accounts
Scraping, data mining, or use of bots
Posting or transmitting harmful, illegal, or offensive content
Interfering with the operation, security, or integrity of our services

2. Bookings and Payments

All bookings are subject to availability and the specific terms of the property. By making a booking, you agree to pay the total price displayed, including any applicable taxes, fees, and surcharges. RoomsTree acts solely as an intermediary and is not responsible for the acts, errors, omissions, representations, warranties, breaches, or negligence of any property owners, managers, or third-party suppliers.

2.1 Pricing and Currency

All prices are displayed in the selected currency and include all applicable taxes and fees unless otherwise stated. Currency conversion rates are estimates and may vary based on your payment method and financial institution.

2.2 Payment Methods

We accept various payment methods as indicated on our website. All payments are processed securely through our payment partners. You authorize us to charge the provided payment method for the total booking amount.

2.3 Third-Party Services

Some services or content made available through our platform may be provided by third parties. RoomsTree is not responsible for the accuracy, completeness, or quality of such third-party services, and your use of them is at your own risk. Any disputes, claims, or issues arising from third-party services must be resolved directly with the relevant third party.

3. Cancellations and Refunds

Cancellation policies vary by property and rate type. The specific cancellation terms will be displayed during the booking process and in your confirmation email.

3.1 Cancellation Process

To cancel a booking, please follow the instructions in your confirmation email or contact our customer support team. Refunds, if applicable, will be processed within 7-14 business days to the original payment method.

3.2 No-Show Policy

If you fail to check in on the scheduled arrival date without prior notice, your booking may be subject to a no-show fee equivalent to one night's stay or the full booking amount, depending on the property's policy.

4. Limitation of Liability and Disclaimers

RoomsTree acts solely as an intermediary between you and the property owners or managers. We are not responsible for any issues, damages, or losses arising from your stay at any property booked through our platform. We make no representations or warranties about the quality, safety, or suitability of any property. It is your responsibility to verify the property's amenities, location, and other relevant details before making a booking.

In no event shall RoomsTree be liable for any direct, indirect, incidental, special, punitive, or consequential damages, including but not limited to loss of profits, data, goodwill, or other intangible losses, arising out of or in connection with your use of or inability to use our services, even if we have been advised of the possibility of such damages.

All services are provided "as is" and "as available" without any warranties of any kind, either express or implied. We expressly disclaim all warranties, including but not limited to merchantability, fitness for a particular purpose, and non-infringement.

5. Indemnification

You agree to indemnify, defend, and hold harmless RoomsTree, its affiliates, officers, directors, employees, agents, licensors, and suppliers from and against any and all claims, actions, demands, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or in any way connected with your use of our services, your violation of these Terms, or your infringement of any third-party rights.

6. Intellectual Property

All content on our website, including text, graphics, logos, and software, is the property of RoomsTree or its content suppliers and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our prior written consent.

7. Dispute Resolution

Any dispute, controversy, or claim arising out of or relating to these Terms or your use of our services shall be resolved through binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify. The arbitration shall be conducted in accordance with the rules of the jurisdiction in which RoomsTree operates. You agree to waive any right to a trial by jury or to participate in a class action.

8. Force Majeure

RoomsTree shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, government actions, or interruptions in internet or utility services.

9. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which RoomsTree operates, without regard to its conflict of law provisions.

10. Contact Us

If you have any questions about these Terms & Conditions, please contact us at:

Email: [email protected]

Phone:

Mailing Address:

We're available to assist you during our business hours: Monday to Friday, 9:00 AM to 6:00 PM (local time).

5. Intellectual Property